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Facilitation is simply a way to have a conversation between multiple participants in an effort to resolve conflict, generate an action plan or come to consensus, or maybe just brainstorm options. Facilitation is similar to mediation in that it uses a neutral person – a facilitator – who is skilled in conflict resolution and communication techniques in order to facilitate the conversation. A facilitated conversation can occur in one session or over multiple sessions with the facilitator meeting with stakeholders independently at times or together at times as necessitated by the issues involved and the goals of the group.

Like mediation, facilitation is voluntary and confidential to the extent agreed by the parties involved. In addition, the facilitator is not there to make any decisions for the participants. Rather, the facilitator aids the parties in achieving their goals by asking questions, aiding in brainstorming, clarifying each party’s interests, maintaining civility in dialogue, and ensuring participation from all involved. Facilitation differs from mediation in that it is more often used for disputes or discussions that involve multiple parties (more than two or a few), where there are many people involved in the dispute and potentially multiple sides to the dispute.

If you are interested in scheduling a facilitation session or talking to a UUCRS staff member, click here.

Last Updated: 6/23/21