Mediation is simply a facilitated conversation, where two or more people who are involved in a conflict can discuss options for resolution with the help of a neutral person – the mediator – who is skilled in conflict resolution techniques. These conversations usually happen in real time, and the mediator can arrange for face-to-face meetings, separate meetings with the parties in separate rooms, or even conduct the mediation over the phone or through skype or other similar technology. How the conversation happens is up to the parties to the dispute, whose decision may be guided by the issues involved and process suggestions from the mediator.

Mediation is effective because it is totally voluntary, confidential, and any resolutions or agreements are determined solely by the parties involved. The mediator does not make any decisions for the parties, but is there to create a safe space to help them communicate effectively, come up with potential options for resolution, and aid the parties in evaluating those options.

Mediation can be effective in any number of disputes where the parties are willing to work together towards resolution: including, disputes between roommates, classmates, students and faculty, employees, employees and supervisors, and many others.

If you are interested in scheduling a mediation or talking to a UUCRS staff member, click here.